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Terms & Conditions - Privacy Policy

Terms and Conditions for use of the Consumer Crime Cases website

Consumer Crime Cases - Acceptance of these terms

The Consumer Crime Cases website is owned and managed by Victor Smith.

The author of all material on the Consumer Cases website, unless otherwise stated, is Victor Smith.

Email address:

By using the Consumer Crime Cases website, the user agrees to the terms and conditions of the licence, to the disclaimer and limitation of liability and to the copyright and database rights.  If the user does not agree to the terms they should leave the site immediately.

The user should also read the Consumer Crime Cases Privacy Statement (below).

Consumer Crime Cases - Terms and Conditions

1. The registered user has a non-exclusive licence to use materials while they remain on the Consumer Crime Cases website and the user may:

2. This licence is a personal, non-transferable licence and unless Victor Smith agrees in writing users must not:

3. The Consumer Crime Cases website, or any portion of it, may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any purpose without the express written consent of Victor Smith.

4. This licence applies to all materials on the website.

Obligations of the user
1. The user will take reasonable steps to ensure that nobody accesses the service using accounts created with their username and password.

2. The user will ensure that the details they provide on the Consumer Crime Cases website are accurate and complete, and inform Victor Smith immediately of any changes to the information that the user provided when registering.  The user can access and update all registration details from their personal account page.

3. The user will not contest the intellectual property rights of Victor Smith.

4. The user is responsible for configuring their information technology, computer programs and platform in order to access the service.

5. Users should use their own virus protection software.

6. Users and visitors must not use the Consumer Crime Cases website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

Obligations of Victor Smith

1. Victor Smith will take reasonable steps to ensure that software and data files supplied to the user as part of the service are virus free.

2. Victor Smith will take reasonable steps to ensure that the service is continuous and that access to the Consumer Crime Cases website is not interrupted.  However, due to the nature of the Internet, this cannot be guaranteed.  Access to the Consumer Crime Cases website may occasionally be suspended or restricted for repairs, maintenance or the introduction of new facilities or services.  Victor Smith will attempt to limit the frequency and duration of any such suspension or restriction.

Subscription Payments
Once a user's cheque has been cleared, the requested subscription account will be authorised as soon as possible.  An invoice containing details of the order will be emailed to the user if requested. 

1. This agreement will terminate if the user or Victor Smith are in material breach of any of its terms and if the breach is not remedied within a period of twenty working days after written notice of it has been given to the party in breach.

2. On termination of the agreement in relation to any service, the user will take reasonable steps to delete that service and any part of it from their electronic media, including their intranet and electronic storage devices. 

Cancellation Policy
1. The contract between Victor Smith and the user is concluded when the user has received email confirmation of payment for a subscription.  The user can cancel this contract up to seven working days after the conclusion of the contract, starting with the day after the day on which the contract for services is concluded.

2. In the event of a user wishing to cancel a contract with Victor Smith, the user must contact Victor Smith by email on:

3. On the cancellation of a contract, any sum paid by the user will be repaid by Victor Smith as soon as possible, and in any case, within 30 days of cancellation.  Victor Smith will not impose any charge on the user for the exercise of this right.

Victor Smith will refund the user by cheque.

Contacting Victor Smith
The user may contact Victor Smith by email at

1. The price of an annual subscription may change from time to time.  The user will be informed of the price before they commit to the purchase.  All prices will indicate the net, the VAT (if applicable) and the gross amounts.

Consumer Crime Cases - Disclaimer & Liability
1. Whereas Victor Smith endeavours to ensure that the content of this website is accurate at the date of publication, they give users and visitors no warranties, representations or assurances as to its accuracy, completeness, reliability, suitability or quality.  In particular, the content emphatically does not constitute legal advice and:

Users and visitors are warned that they need to take legal advice in specific situations and conduct their own research into the validity and accuracy of information.  All implied warranties and conditions are excluded, to the maximum extent permitted by law.

2. Users and visitors use the site at their own risk.  Neither Victor Smith, nor any company responsible for providing content accessible from the site, employees and sub contractors shall be liable to users or visitors or any other party for any losses or damages whatsoever, arising in connection with this site (whether under this licence or other contract or in consequence of any misrepresentation, misstatement or tortious act or omission including negligence).

This does not affect claims in respect of death or personal injury caused by negligence.

3. The service and the means of delivering it by Victor Smith may be incompatible with the user's computer configuration or software.

4. Victor Smith may change or withdraw part or all of any service at his discretion.

5. These terms are governed by English law and users and visitors submit to the non-exclusive jurisdiction of the English courts.

Consumer Crime Cases - Copyright and database rights
All content included on the Consumer Crime Cases website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software is the property of Victor Smith, his affiliates or his content suppliers and is protected by United Kingdom and international copyright and database laws.

Consumer Crime Cases – trademarks and copyright
'Consumer Crime Cases' and the consumer watchdog logo are trademarks of Victor Smith.  All other trademarks not owned by Victor Smith that appear on the Consumer Crime Cases website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Victor Smith.  You are not permitted to download, copy, modify or use the trademarks without the prior written consent of Victor Smith or such third party who may own them.  The design and layout of the website is protected by copyright, database right, design rights and other similar laws and may not be copied or imitated in whole or in part.

The copyright in all materials as provided on the Consumer Crime Cases website, unless otherwise stated, is owned by Victor Smith.


Privacy Statement

Consumer Crime Cases – Privacy Statement

Collection and Use of Information
Victor Smith collects information from visitors when they register as users to receive the client services offered.  The information is used for the purposes of supplying users with information, creating and maintaining a secure login procedure and for billing.  Victor Smith does not sell, rent or otherwise disseminate this information to others.  Information collected will also be used to report on trends for marketing and management purposes, processing transactions, customer service, marketing, product and service development, dissemination of investor information, recruiting and facilitating subsequent use of the Consumer Crime Cases website.

When the visitor or user accesses the Consumer Crime Cases website, some information such as the site that referred them to the Consumer Crime Cases website and their IP address may be automatically collected as part of the operation of this website.  Victor Smith may use this information to generate user profiles and to personalize the website to the users' particular interests.

Victor Smith explicitly reserves the right to disclose any such personal information if required to do so by law, or in the good faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of the company, employees, customers, or the public.

Victor Smith reserves the right to change the terms of its privacy policy at any time.  If Victor Smith does change this privacy policy, he will post the changes on the Consumer Crime Cases website.  Users and visitors are encouraged to review this privacy policy each time they visit the Consumer Crime Cases website to make sure they understand current policy on collecting and using information collected through the Consumer Crime Cases website.

In order to register for the Consumer Crime Cases service, visitors must complete a registration form.  The visitor is required to give the following information: first name*, surname*, company name, firm or personal user address, firm or personal user postcode, firm or personal user telephone number and email address*.  The visitor will also have to enter their chosen username and password.

Those details indicated with a * are mandatory: the registration process will fail unless the visitor completes all mandatory fields.  It is not possible for the Consumer Crime Cases website to validate email addresses, apart from checking that an @ sign is present.  Therefore, it is the visitor's responsibility to supply an email address at which Victor Smith can contact the visitor.

The email address is used as first point of contact with the visitor.  The other personal information may be used if Victor Smith has difficulty contacting the visitor from their email address.  The firm/organisation information will be used only by Victor Smith for marketing purposes.  All other information is collected for security purposes only.

When users submit sensitive information via the website, that information is protected both online and offline.  The Consumer Crime Cases website is hosted by Zehuti.  Alternately, if users have a query about security on the Consumer Crime Cases website they can contact Victor Smith by email on  Zehuti has no right to use any information on the Consumer Crime Cases website for any purpose.

Correcting or updating personal information
If any changes need to be made to the information Victor Smith holds about individual users, users can either correct those details themselves on 'your account' page, or send Victor Smith notification of such changes from the 'contact us' page.  Victor Smith will update the user information as soon as possible after notification.

IP addresses
Victor Smith may use IP addresses to analyse trends, track users' movements and collate broad demographic information.  IP addresses are not linked in any way to information that can personally identify users.

Notification of changes
Victor Smith will use information gathered strictly according to the privacy statement under which it was collected.  If it is required that the information is to be used in any other way, Victor Smith will notify users and give them a choice as to whether or not to allow Victor Smith to use the information in this way.

Rights of individuals
Victor Smith gives the following rights to each visitor and user:

An individual may request, in writing, access to all personal data of which he or she is the subject and which is being processed by Victor Smith.  Victor Smith may make a charge, not exceeding £10, and may require the person requesting the information to verify their identity.